專家介紹
資深Java軟體開發工程師及產品經理
A 7 years of experience senior Java developer and 3 years of experience software product manager
In 7 years developer experience, complete 4 customer service project for telecom operator “FET”, 5 customer service project for securities firm, 4 customer service project for banker, 5 customer service project for other type company
And building a customer service product “info360” for the company “infotrends” from 2017
Built text customer service with “Web Chat” and “FaceBook Chat”
Built voice customer service with “Avaya” and “Telesynergy”
And also, built video customer service with “Avaya” and “Genesys”
email service, helpdesk and telemarketing also built into.
In 2019, take over product manager the customer service product “info360”, and built Scrum, QA Testing, CI/CD Devops
And the team continues to grow, and “info360” with “infotrends” too.
